Refund policy

Last updated: September 2, 2026

We hope your order brings a little extra comfort and happiness to your day. If something isn’t right, please review the information below and contact us at Hello@SinnysSentiments.com.

Return Window

Eligible products may be returned within 14 calendar days of delivery.

To qualify for a return, the product must be unused, unworn, unwashed, and in the same condition in which it was received. All original tags, accessories and packaging must be included.

A receipt or other proof of purchase is also required.

Non-Returnable and Final-Sale Products

For health, hygiene and digital-delivery reasons, the following products are final sale and cannot be returned or exchanged:

Adult pacifiers and other mouth-contact products
Digital downloads and Canva template links
Personalized or customized products
Gift cards
Products clearly identified as final sale before purchase

These restrictions apply except where a return, cancellation, or refund is required by applicable law.

Apparel

Eligible apparel may be returned within the stated return window only when it is unworn, unwashed, free from stains, scents, human or pet hair, and returned with its original tags and packaging.

Products that show signs of wear, washing, or use will not be accepted.

Rattles and Other Eligible Accessories

Eligible rattles and accessories may be returned when they are unused, clean, undamaged, and returned with their original packaging.

Starting a Return

Before mailing an item back, contact us at Hello@SinnysSentiments.com with your order number and reason for the return.

Returns sent without prior approval may not be accepted. If your return is approved, we will provide the appropriate return address and instructions.

Customers are responsible for purchasing and paying for return shipping unless the product arrived damaged, defective or incorrect. Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service. Sinny’s Sentiments cannot guarantee receipt of a return package that does not include tracking.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged or defective, or if you receive the wrong product, contact us within seven days of delivery.

Include your order number and clear photographs showing the product, packaging, and problem. We will review the situation and work with you toward an appropriate replacement, refund, or other resolution.

Do not dispose of a damaged or incorrect product until we provide further instructions.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate requests made before fulfillment, but changes and cancellations cannot be guaranteed once processing has begun.

Digital products cannot be canceled after the download or template link has been delivered or accessed, except where required by law.

Refunds

When an approved return arrives, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please get in touch with us at Hello@SinnysSentiments.com.