Refund policy

Return Policy

At Sinny's Sentiments, we continually strive to offer our customers the best service and shopping experience possible.

However, in the unlikely event that you’re not completely satisfied with your purchase or you need to change sizes, you can return your item for a refund or exchange within 14 days of delivery. Shipping, including duties/taxes/fees, is not eligible for reimbursement.

Your purchase(s) must be returned in a saleable condition with all labels and tags attached. Upon return, all items are inspected before your store credit or exchange is processed. Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean (no deodorant marks, perfume, or make-up stains), unworn and unwashed. The items should be free from human hair and pet hair as well as dust and debris. Items returned to us in a non-saleable condition will be disposed of.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sinnyssentiments.com or through our contact form on our website.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Hello@SinnysSentiments.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item - so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the personal nature of our products, this means that most items are non-returnable. Apparel is one of our few exceptions, and only if all return/exchange conditions are met.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@SinnysSentiments.com