Shipping policy

Thank you for shopping with Sinny’s Sentiments! We carefully prepare every order and want your happy mail to arrive as smoothly as possible.

Order Processing

In-stock physical products are generally processed within 2–5 business days. Business days exclude weekends and holidays.

Preorder, personalized, made-to-order, or specially sourced products may require additional processing time. When applicable, an estimated processing time will be provided on the individual product page.

Processing time is separate from the carrier’s estimated transit time.

Digital Products

Digital products are delivered electronically according to the delivery instructions provided on the product page or in your order confirmation. No physical item will be shipped for a digital-only purchase.

If your order contains both physical and digital products, the digital portion will be delivered electronically, and the physical portion will be shipped separately.

Shipping Rates and Delivery Estimates

Available shipping services and rates are displayed at checkout based on your order and destination.

Delivery dates provided at checkout or by a shipping carrier are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

When tracking is available, tracking information will be sent to the email address associated with your order.

Discreet Packaging

Physical orders are shipped in discreet outer packaging that does not describe the contents of your purchase. The shipping label may display the business name Sinny’s Sentiments as the sender.

Separate Packages

Products with different processing requirements or fulfillment locations may arrive in separate packages. When this happens, you may receive more than one tracking number.

You will not be charged additional shipping after checkout without being contacted and giving your approval.

Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at Hello@SinnysSentiments.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

If an order is returned because an incorrect or incomplete address was supplied, the customer may be responsible for the cost of reshipping it.

International Orders

International shipping availability is displayed at checkout. International customers are responsible for any customs duties, import taxes, fees or other charges imposed by their country, unless otherwise required by law.

Customs processing can delay a shipment beyond the original delivery estimate.

Missing or Delayed Packages

If tracking has not updated for an extended period, or your package is marked delivered but cannot be located, please don't hesitate to contact the carrier and email us at Hello@SinnysSentiments.com. We will help review the available tracking information and assist with a carrier inquiry when appropriate.

Please report missing, damaged, or incorrect orders promptly so we can assist you.

For information about returns and damaged products, please review our Return and Refund Policy.